Your personal data is a trust we take seriously. This page transparently explains how ong77 collects, uses, stores, and protects each member's personal information in accordance with Malaysia's data protection laws and the highest security standards.
Six core principles that guide how ong77 manages the personal data of every Malaysian member.
All data transmitted between your browser and ong77's servers is protected by military-grade 256-bit SSL encryption. No one can intercept or read your information while it is in transit.
Members' personal data is stored on servers protected by multi-layered firewalls, strict access controls, and 24/7 monitoring. Only authorised personnel may access member data for legitimate service purposes.
You have full control over your personal data. ong77 allows members to view, update, transfer, or request deletion of their data at any time through account settings or by contacting our privacy team.
Ong77 has never sold, rented, or traded members' personal data to any third party for marketing or commercial purposes, and never will. Your data belongs to you — it is not a business asset of ours.
All of ong77's data management practices comply with Malaysia's Personal Data Protection Act (PDPA) 2010. We conduct regular compliance audits and update this policy in line with any relevant changes in legislation.
In the event of any security incident involving member data, ong77 is committed to notifying affected members within 72 hours and taking immediate steps to contain and remediate the situation.
Ong77 Gaming Sdn. Bhd. ("ong77", "we") is an online betting platform operator serving exclusively the Malaysian market, covering slots, Sports Betting, Live Casino, poker, and virtual sports. We understand that members' trust in ong77 goes beyond game quality or withdrawal speed — it also depends on the confidence that their personal information is handled with the utmost responsibility.
This Privacy Policy clearly and transparently explains how ong77 handles the personal data of our members in accordance with the requirements of Malaysia's Personal Data Protection Act (PDPA) 2010. It applies to all members who use the ong77 platform via our website, mobile app, or any other digital channel we operate.
Key definitions: "Personal data" in the context of this policy refers to any information that can be used to identify you, directly or indirectly, including your name, identification number, phone number, email address, banking information, and platform usage data.
Ong77 only collects data that is genuinely necessary to provide members with a reliable and secure service. We do not collect excessive or irrelevant data. The following are the categories of data we collect:
Ong77 uses members' personal data for lawful and necessary purposes in the context of operating a responsible betting platform. We do not use your data for any purpose not stated here without first obtaining your consent.
| Purpose of Use | Types of Data Collected | Legal Basis |
|---|---|---|
| Identity verification & account registration | Identity data, contact data | Contractual necessity |
| Deposit & withdrawal processing | Financial data, identity data | Contractual necessity |
| Fraud prevention & anti-money laundering | All data categories | Legal obligations |
| VIP programme & bonus management | Game activity data, contact data | Contractual necessity |
| Customer support & complaint resolution | Communication data, account data | Contractual necessity |
| Platform improvement & analytics | Technical data, activity data (anonymised) | Ong77's legitimate interests |
| Marketing communications (with consent) | Contact data, game preferences | Member consent |
Marketing Communications: ong77 only sends promotional emails or SMS to members who have agreed to receive such communications. You may unsubscribe from marketing communications at any time via the "unsubscribe" link in any email or by contacting our team.
Ong77 does not sell or trade members' personal data to third parties. However, to operate the platform safely and efficiently, we may need to share certain data with the following parties on a strictly "need-to-know" basis:
Data Processing Agreement: All third parties that receive ong77 member data are required to sign data processing agreements setting out the security and confidentiality standards they must uphold. We have zero tolerance for data misuse by any business partner.
Ong77 uses cookies and similar tracking technologies to enhance the user experience and ensure the platform functions properly. Cookies are small text files stored on your device when you visit the ong77 platform.
You can manage or delete cookies through your browser settings at any time. Please note that disabling essential cookies may affect your ability to log in or use certain features of the ong77 platform properly.
The security of members' personal data is a core technical and operational priority at ong77. We continually invest in the latest security infrastructure and practices to ensure your data remains protected at all times:
Shared Responsibility: While ong77 takes all reasonable steps to protect your data, account security also depends on your own actions. Use a strong password, never share your login credentials, and keep your device protected from malware.
Ong77 does not retain members' personal data longer than necessary for the stated purpose or as required under Malaysian law. The following are general guidelines for our data retention periods:
| Data Type | Retention Period | Reason |
|---|---|---|
| Active Account Data | Throughout the active account period | Service requirements |
| Financial transaction records | 7 years after the transaction | Malaysian financial legal obligations |
| Betting & game records | 5 years | Compliance & dispute resolution |
| Support communication logs | 3 years | Service quality & audits |
| Technical data & access logs | 12 months | Security & fraud detection |
| Data following account closure | Up to 7 years | Legal obligations & potential claims |
Once a retention period expires and there is no legal requirement to keep the data, ong77 will securely delete or anonymise it in accordance with established procedures.
Under Malaysia's Personal Data Protection Act (PDPA) 2010 and ong77's commitment to transparency, you have the following rights regarding your personal data:
You have the right to request and receive a copy of the personal data ong77 holds about you. Requests will be processed within 14 business days.
If your personal data is inaccurate or out of date, you have the right to request a correction and ong77 will update it within 7 business days.
You may request the deletion of your personal data once your account is closed, subject to any applicable legal retention obligations.
You may withdraw your consent to receive marketing communications at any time without affecting your other ong77 services.
You have the right to request a copy of your data in a machine-readable format for transfer to another service provider should you choose to do so.
If you are dissatisfied with how ong77 handles your data, you have the right to lodge a complaint with the Personal Data Protection Commissioner of Malaysia.
To exercise any of the rights above, please contact ong77's Privacy Officer via email privacy@ong77.ws including your username and the details of your request. We will verify your identity before processing any data-related request.
The ong77 platform is exclusively for individuals aged 18 and above. We do not knowingly collect or process any personal data from minors. Should ong77 discover that a child's data has been collected without proper age verification, we will delete that data immediately and close the account in question.
If you become aware that a minor has registered an account on ong77, please notify us immediately at support@ong77.ws so that prompt action can be taken.
The ong77 platform may contain links to third-party websites or services in certain contexts. ong77's Privacy Policy does not apply to those third-party platforms or services. We encourage you to read the privacy policy of each third-party platform you visit, as we are not responsible for their privacy practices.
Third-party game providers integrated with ong77 (such as slots and Live Casino providers) operate under data processing agreements that bind them to ong77's security standards. However, their own privacy policies may differ, and you are advised to review them separately if needed.
Ong77 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, technology, or our business practices. Material amendments will be communicated to members via email or an in-platform notice at least 14 days before taking effect.
The "Updated" date at the top of this page always reflects the latest version of this policy. We encourage you to check this page periodically, especially after receiving a change notification from ong77. Your continued use of the ong77 platform after any amendments take effect constitutes your acceptance of the latest version of this policy.
If you have any questions, concerns, or requests regarding how ong77 handles your personal data, please do not hesitate to contact our Privacy Officer:
When reaching out to the Privacy Officer, please include your ong77 username and a clear description of your request or concern. This helps us process your request more quickly and accurately.
A secure platform starts with a clear privacy policy and consistent enforcement. At ong77, we don't just write good policies — we put them into practice every day, for every Malaysian member.